Digital Egypt
Egypt's government services platform. Millions of Egyptians use it today.
2021 · Senior UI/UX designer, freelance, with Hydra Studios
Digital Egypt is where Egyptians do their government paperwork online. I started its design system and set the foundations, and I created the forms that are used across all Digital Egypt services.
The people using it have every level of comfort with technology, including people who have never filled in a form. To get a service, they had to get through long forms in steps. So my questions while designing were: how can people see the steps clearly and know what they're about to start? How can they follow their progress step by step without feeling overwhelmed? And how do we break the forms into steps that make sense on their own and can be reused across services?
We broke them into atomic steps that services share. The notary services, for example, share almost all of their steps, and payment is always the last step. We also showed things visually wherever we could, so nobody has to hunt for information. For a notary office, you see where it is on a map and how many people are waiting.
